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BILLING & SETTLEMENT POLICY

Cancellation & Refund Policy

Last Updated: October 1, 2026 • Effective Date: October 1, 2026 • Operated by SMART INFOTECH

1. 14-Day Evaluation & Deliverability Guarantee

At MXBees (operated by SMART INFOTECH, Regd. Ministry of MSME, Govt. of India, Udyam: UDYAM-KR-25-0043553), customer satisfaction and verification accuracy are paramount. We encourage all new users to evaluate our engine with free playground queries and our 25 complimentary sign-up credits prior to purchasing wholesale packs.

If our engine experiences substantial technical failure or server downtime that prevents list cleaning as documented under our RFC 5321 protocol, you are entitled to a full credit replacement or monetary refund within 14 days of purchase.

2. Eligibility for Refunds

Refund requests are eligible under the following circumstances:

  • Unused Verification Credits: Any unused, remaining balance of verification credits requested within 14 days of purchase will be refunded pro-rata without penalty.
  • Duplicate or Erroneous Charges: Accidental double-payments via UPI or Razorpay gateway will be refunded 100% upon verification of the gateway transaction ID.
  • Service Outage: Prolonged socket network unavailability exceeding 24 hours that prevents access to purchased credits.

3. Non-Refundable Scenarios

Refunds cannot be granted in the following scenarios:

  • Fully Consumed Credits: Credits that have already been used to execute Port 25 SMTP checks and for which a downloadable CSV deliverability report was produced cannot be refunded.
  • Catch-All & Protected Inboxes: When a recipient domain explicitly configures its mail servers to accept all probes (catch-all) or silently accepts messages, this represents intentional mail provider behavior rather than a defect in the MXBees protocol engine.
  • Account Termination for Abuse: Accounts terminated for sending spam, address dictionary harvesting, or violating the IT Act 2000 forfeit any remaining balance.

4. Refund Processing & Banking Timelines

Approved refunds are processed back to the original payment source:

Payment Method:Estimated Bank Turnaround:
Direct UPI / HDFC Vyapar:3 to 5 business days
Razorpay Netbanking / Cards:5 to 7 business days

5. How to Request a Refund or Cancellation

To initiate a refund, please send an email to:

Subject Line: Refund Request - [Account Email / Transaction ID]
Include: Registered email, payment reference (UTR or Razorpay ID), and brief description of the issue.
Review SLA: Acknowledgement within 24 hours, resolution within 2–3 business days.